Privacy Policy

At Coastal Lunch Home ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services, in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011(the "SPDI Rules").

1. Collection of Information

We collect the following types of information to provide and improve our services:

• Personal Information: Name, phone number, delivery address, and email address when you place an order or contact us.
• Order Details: Information about the food items you order, special instructions, and transaction history.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, and page visits, collected via cookies and analytics.

2. Purpose of Collection

We use your information for the following purposes:

• To process and deliver your food orders efficiently.
• To communicate with you regarding your order status, delivery updates, or customer support queries.
• To improve our website functionality, menu offerings, and user experience.
• To comply with legal obligations and resolve disputes.

3. Disclosure of Information

We may share your information in the following limited circumstances:

• Service Providers: With third-party delivery partners and payment gateways strictly for fulfilling your order.
• Legal Requirements: If required by law, court order, or government authority to protect our rights or public safety.
• Business Transfers: In connection with a merger, sale, or acquisition of our business assets.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable security practices and procedures as mandated by the SPDI Rules to protect your information from unauthorized access, misuse, loss, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user, you have the right to:

• Review the personal information you have provided to us.
• Request correction of inaccurate or incomplete data.
• Withdraw your consent for data processing at any time by contacting us (this may affect our ability to serve you).

6. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be effective immediately upon posting on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@coastallunchhome.com or call us at +91 88677 62425.